User-First Quality: 11 QA Steps to Achieve User Retention
In a crowded software market, users have no patience for poor experiences. If your platform is slow, confusing, or unreliable, they'll go looking for another vendor. That's why quality assurance must go beyond just fixing bugs. A user-first approach ensures that every interaction is smooth, intuitive, and frustration-free. But how do you make this a reality in your development process?