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Compatibility Testing for Health Tech Platform

Our client’s product is a business network that streamlines the process of creating contacts. It serves as a pivotal platform for individuals to discover new professional connections, promote their unique products, and offer distinct services.

Tasks
  • Confirm that the platform operates seamlessly across a variety of devices, browsers and operating systems, aligned with the preferences of the target audience.
  • Ensure seamless retrieval of diagnostic data, payment gateway integration, and compatibility with external devices like smartwatches for enhanced health monitoring.
  • Ensure stable, synced, and secure real-time video and audio call quality.
  • Verify appointment booking, its updates, and timely notifications.
  • Validate user-friendliness and intuitiveness for patients and healthcare providers.
  • Verify the product is fully usable for people with disabilities, meeting WCAG (Web Content Accessibility Guidelines) standards and ensuring inclusivity for all users.
Realization
  1. Developed a detailed test plan based on the platform’s requirements.
  2. Designed and executed test cases covering both end-user and administrative functionalities. 
  3. Utilized a range of real devices representing the target audience’s preferences to verify system functionality across various devices, browsers, and operating systems.
  4. Conducted accessibility testing to identify accessibility issues.
Tools Used
  • API Testing: Postman
  • DB Management: MS SQL Server Management Studio
  • Bug Tracking: Jira
  • Test Management: TestRail
  • Accessibility tools: NVDA Screen Reader, VoiceOver, WAVE Web Accessibility Evaluation Tool
Devices Coverage

Conducted a comprehensive analysis of the target audience, focusing on geographic specifics and device preference trends.

Windows & Linux Models: DELL, HP, Lenovo PCs 

Mac Models: MacBook Air, MacBook Pro 

iOS Models: iPhones, iPads 

Android Models: Samsung, Google, OnePlus, Xiaomi, Redmi, Oppo

Additional Devices: smartwatches

 

Testing Types
  • Functional Testing
  • Compatibility Testing
  • Integration Testing
  • API testing
  • Usability Testing
  • Installation Testing
  • Accessibility Testing
  • Regression Testing
Team

2 QA Engineers

Deliverables
  1. Detailed bug reports highlighting detected issues with clear screenshots and recordings.
  2. A comprehensive test documentation, including a test plan, test cases, and test scenarios. 
  3. Recommendations for UI/UX improvements.
Tangible Results
  1. Reduced product inconsistencies across multiple devices, browsers and operating systems by 30%.
  2. Enhanced integration with diverse hardware like smartwatches. 
  3. Decreased user-reported bugs and negative reviews on Apple Store and Google Play. 
  4. Identified and resolved 7 critical and 30+ high-priority issues, improving platform reliability.
  5. Achieved 93% test documentation coverage. 
  6. Enhanced accessibility for users with disabilities. 
  7. Reduced user requests to the support team by 40%, highlighting improved usability.