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QATestLab / Resources / Case Studies / Healthcare / Compatibility Testing for Health Tech Platform /
Compatibility Testing for Health Tech Platform
Our client's product is a business network that streamlines the process of creating contacts. It serves as a pivotal platform for individuals to discover new professional connections, promote their unique products, and offer distinct services.
Tasks
- Confirm that the platform operates seamlessly across a variety of devices, browsers and operating systems, aligned with the preferences of the target audience.
- Ensure seamless retrieval of diagnostic data, payment gateway integration, and compatibility with external devices like smartwatches for enhanced health monitoring.
- Ensure stable, synced, and secure real-time video and audio call quality.
- Verify appointment booking, its updates, and timely notifications.
- Validate user-friendliness and intuitiveness for patients and healthcare providers.
- Verify the product is fully usable for people with disabilities, meeting WCAG (Web Content Accessibility Guidelines) standards and ensuring inclusivity for all users.
Realization
- Developed a detailed test plan based on the platform's requirements.
- Designed and executed test cases covering both end-user and administrative functionalities.
- Utilized a range of real devices representing the target audience's preferences to verify system functionality across various devices, browsers, and operating systems.
- Conducted accessibility testing to identify accessibility issues.
Tools Used
- API Testing: Postman
- DB Management: MS SQL Server Management Studio
- Bug Tracking: Jira
- Test Management: TestRail
- Accessibility tools: NVDA Screen Reader, VoiceOver, WAVE Web Accessibility Evaluation Tool
Devices Coverage
Conducted a comprehensive analysis of the target audience, focusing on geographic specifics and device preference trends.
Windows & Linux Models: DELL, HP, Lenovo PCs
Mac Models: MacBook Air, MacBook Pro
iOS Models: iPhones, iPads
Android Models: Samsung, Google, OnePlus, Xiaomi, Redmi, Oppo
Additional Devices: smartwatches
Testing Types
- Functional Testing
- Compatibility Testing
- Integration Testing
- API testing
- Usability Testing
- Installation Testing
- Accessibility Testing
- Regression Testing
Team
2 QA Engineers
Deliverables
- Detailed bug reports highlighting detected issues with clear screenshots and recordings.
- A comprehensive test documentation, including a test plan, test cases, and test scenarios.
- Recommendations for UI/UX improvements.
Tangible Results
- Reduced product inconsistencies across multiple devices, browsers and operating systems by 30%.
- Enhanced integration with diverse hardware like smartwatches.
- Decreased user-reported bugs and negative reviews on Apple Store and Google Play.
- Identified and resolved 7 critical and 30+ high-priority issues, improving platform reliability.
- Achieved 93% test documentation coverage.
- Enhanced accessibility for users with disabilities.
- Reduced user requests to the support team by 40%, highlighting improved usability.