To enhance user experience and reduce negative feedback, QATestLab conducted in-depth compatibility and usability testing for a football manager simulator on iOS and Android. By building a tailored device matrix and identifying issues across different platforms, we helped the client improve stability, fix key bugs, and gain valuable user insights.
Customer
The customer’s product was a football manager simulator for iOS and Android.
The functionality of the game included buying and selling players, training the team, managing the finances of the club, as well as developing strategies and tactics for competitions.
The main goal of the game was to raise the club to the top of the online football world.
Challenges
- The game had already been released and gained many reviews before the customer decided to involve a team of QA specialists.
- User feedbacks revealed various functional bugs and crashes of the game.
- Developers had difficulties finding on which devices and platforms the issues occurred and why.
- Defects spoiled user experience, causing negative reviews and financial loss.
Realization
Before the start of the testing project, our team created a device matrix aiming at providing the most effective device coverage at a minimal cost.
Then our QA engineers defined the origin of each issue by performing compatibility testing on different devices with the same OS, screen resolution, manufacturer, and processor.
After this, the team evaluated the game’s declared functionality following standard and non-typical scenarios. Usability testing was performed by checking the game’s UI, elements’ layout, sound and video effects.
Testing Types
- Functional testing
- Compatibility testing
- UX/Usability testing
- Regression testing
Deliverables
- Device matrix with 40 devices
- Detailed bug reports
- Videos of the testing process
- Feedbacks from every member of the QA team
- Actual end-user suggestions on improving the product, since we selected testers who were experienced gamers