A good software testing company deals with many client requests concerning the usability of a certain product. The aim of usability testing is making a software product easier in understanding and usage.
The common mistake of the majority of people is relating usability issues to the number of clicks you make. Consider the following example: if you put links to all of your web site pages at a home page, do you think that your web site will automatically become more usable? The correct answer is no and a simple web site testing will prove it despite the fact that every page will be just one click away.
If you want to be considered as real professionals in what you do, your company should implement user-centered design into their work. When developing certain software, think of it from the point of an average end user.
In particular, you should always remember that a user will more eagerly click through folders rather than use command-line, even if the latter is a quicker thing to do. Partly, this is may be explained by the fact that when double-clicking folders, the result of each step is clearly understandable and visible. This is a question of usability.
So if you understand your users make your product user-oriented, it will most probably become popular among your target-audience.
Once you have created a product, don’t hesitate it to be checked by a team of professionals of a good software testing company. High-quality software testing will guarantee that your software makes it to all the requirements and corresponds to users’ expectations at that. Isn’t that the aim of most modern companies?