11 March 2016
Executing mobile testing or website testing, a specialist communicates and exchanges the information with other team members and also with the developers and a client.
An effective and well-organized communication promotes the qualitative product development which satisfies all requirements, standards, and criteria. Herewith, all remain satisfied: the clients, the development and test team, the users. All tend exactly to such way out.
Many techniques and recommendations on the mastery to correctly and accurately raise the questions are already developed. Some of them are effective and others are not really.
Who and What Will Help to Learn to Put Questions Correctly?
- Children. All adults once were children and well know how wonderfully and carelessly it was. Children ask hundreds of questions per day and some of them – per minute. Herewith, they are not worried that they may seem silly or funny. That means nothing to them. The new interesting information – that really matters.
- Formulation. Before asking, one should well think over the structure of the question itself in order everything to be clear and understandable. A well-formulated and literate question will receive an understandable and correct answer. It is recommended to avoid a big number of unrelated words. “The shortness – a sister of the poor vocabulary” – this is what should be forgotten. It’s the other way around.
- Context. The description of the accompanying events or situations may help to solve a problem. Certainly, it is easier to settle a bet, knowing the context. For example, conducting functional testing or performance testing, a team faces the usage challenges of the bug tracking tools – it is simply inconvenient for them to open the bugs in this program. One should explain a team lead what is the essence of the problem and what the team does not like.
- The “why” technique. This technique involves the cause-effect. For example, executing load testing, a specialist faced the simple but a little bit tangled error. One should ask oneself why it happened that way about five times and try to answer on your own.
- “The rubber duck”. One may also try to explain the problem to some inanimate subject in order to clear up all nuances and find the way out.