The usability testing session has become an essential component of any major project. Usability testing offers a rare opportunity to receive feedback from the users before it is too late to do anything about it.
In usability testing we undertake the following activities:
1. Discuss with stakeholders to Conduct an Initial Interview
- Review the system to be tested
- Document concerns and define problem statements
- Determine acceptable usability goals and objectives
- Use these goals and objectives to determine “Key Evaluation Measures”
2. Plan the Tests
- Design test scenario and task list
- Determine key evaluation measures
- Create the usability test protocol
- Schedule any facilities or space required for lab setup, observation, or participant debrief/greeting
- Load the necessary software and data needed to conduct the test
3. Run-through the Test
- Install final software and/or prototypes and configure the test machine
- Review test objectives, metric measures, and areas of concern with observers
- Run a pilot usability test, including recording
- Revise test materials as needed based on pilot test
4. Conduct the Test
- Run prepared tests using best practices for facilitation
- Report found defects and suggestion for improving to bug tracking system
5. Analyze the Results
- Make highlights video clips of interesting moments
- Document findings and recommendations (collaborate with development and stakeholders)
- Create a presentation or report
- Present findings and highlights tape to stakeholders
Deliverable document:
- Intent of the test
- Overall methodology planned
- Business objectives and goals
- Usability goals
- Users and user groups to be tested
The customer's benefits at a glance:
- Increased efficiency of applications use;
- Reducing of application study time by end users;
- Reducing of you resources required for usability testing.