QATestLab team usually uses Mantis and Jira bug trackers.
If bug report is effective, chances are higher that it will get fixed. So fixing a bug depends on how effectively tester reports it.
Bug Report in Mantis
Bug Report in Jira
Core Information Required to Bug/Defect
- Problem short title
- Steps to reproduce the bug
- Actual result
- Expected result
- Other related information: screenshots, logs.